Refund & Cancellation Policy

1. Scope & Program Subscriptions

This Refund and Cancellation Policy applies to all educational and admission-support services offered by FormsKart Edutech Private Limited ("FormsKart"), including counselling and mentorship programs, choice-filling guidance, subscription plans for examination updates and cutoff analysis reports, and other related programs or services purchased or accessed through the FormsKart website (formskart.in).

By purchasing, subscribing to, registering for, or accessing any FormsKart service or program, the User acknowledges and agrees to the terms and conditions set forth in this Refund and Cancellation Policy, together with the applicable Terms & Conditions and Privacy Policy.

2. Payment Confirmation & Service Access

When you complete a subscription purchase on FormsKart, payment is verified through our authorized gateway partner (Cashfree Payments). Upon successful verification, your mentorship subscription is immediately activated, and academic resources, notification services, and counsellor assignment are initiated.

3. Cancellation Requests

As onboarding for subscription plans, mentorship programs, and counselling programs may be initiated immediately upon enrollment, any request for cancellation must be submitted in writing to FormsKart before the commencement of individual counselling sessions or the use or access of personalized choice-filling tools or other personalized services.

Cancellation requests received after the commencement or utilization of such services may not be eligible for cancellation or refund, subject to the terms of this Refund and Cancellation Policy and applicable law.

The date and time on which the written cancellation request is received by FormsKart will be considered for determining cancellation and refund eligibility.

4. Refund Eligibility & Guidelines

Refund requests are evaluated under the following standard terms:

• Technical Fault / Service Non-Delivery: If an order is paid and verified but FormsKart fails to deliver access to mentorship services or scheduled consultations due to an internal system defect that cannot be resolved within a reasonable timeframe.
• Pre-Session Review Period: If a cancellation is requested before any personalized choice-filling consultation has occurred or before proprietary reports have been accessed, FormsKart management will review the request on a case-by-case basis.

5. Duplicate Successful Payments

In the event that multiple payments are inadvertently charged for the same student subscription order due to a network delay or browser refresh:

Please email info@formskart.in with both transaction reference IDs. Once verified against our payment gateway logs, the duplicate excess amount will be refunded in full back to your original payment method.

6. Failed Transactions & Debited Funds

If your bank account or UPI handle was debited during checkout but the transaction showed as "Failed" or no order confirmation reference was generated:

The debited amount is typically held in the banking intermediary settlement pool. In most instances, the payment gateway or your issuing bank will automatically reverse the transaction within 2 to 5 business days. If the amount is not credited back within this period, contact us with the bank transaction reference number so our support team can verify the settlement status with Cashfree Payments.

7. Non-Refundable Circumstances

Refunds will generally not be available in the following circumstances:

• Commencement of Counselling: Once the counselling process or counselling-related services have commenced, the fees paid for the applicable counselling or mentorship program will be non-refundable.
• Examination Results or Seat Allotment: Refunds will not be provided due to dissatisfaction arising from the student's examination rank, percentile, score, eligibility status, or seat/course/college allotment decisions made by examination or counselling authorities, including NTA, JoSAA, CSAB, or relevant State authorities. Such decisions are beyond the control of FormsKart.
• Change of Mind or Non-Utilization: No refund will generally be provided if a student or candidate changes their mind, chooses not to continue with the program, or does not utilize the services after gaining access to proprietary research, cutoff reports, counselling guidance, mentorship materials, alerts, or other digital resources included in the selected plan.
• Access to Digital Content: Where a subscription or service provides immediate access to digital content, reports, research, or other electronically delivered materials, refund eligibility may be restricted once such content or services have been accessed or made available to the User, subject to applicable law and the specific terms of the selected plan.

Any refund request, where applicable, will be considered in accordance with the FormsKart Refund Policy and applicable law.

8. How to Request a Refund & Processing Timelines

To initiate a refund request, submit an email to info@formskart.in with the following information:

• Full Name of the Student
• Registered Email Address and Mobile Number
• FormsKart Order Reference Number (e.g., FK-2026-XXXXXX)
• Cashfree Payment ID / Bank Transaction ID
• Detailed reason for the refund request

Approved refunds will be processed via the original payment source (Credit/Debit Card, UPI, Net Banking) within 10 to 15 business days from the date of approval, subject to your bank's settlement cycles.

9. Grievance & Support Desk

For any queries related to refunds, cancellations, or payment verification, reach out to: